Order tracking · GLD-DEMO01-2026

Demo Customer's order

●Estimated arrival October 23, 2026

This is our current projection, updated weekly with production.

Your install guide Delivery guide
99% complete
In Transit
In TransitArrival Oct 23Built to orderFully crated15-year warrantyIn TransitArrival Oct 23Built to orderFully crated15-year warranty
Action required

Please confirm the following before the order can ship.

No orders will ship or leave without all 3 steps.

1 of 3 complete
1
Step 1 · Required

Confirm your shipping address

Demo Customer
No delivery address on file yet

Your freight is delivered to this address. Confirm it's correct, or fix it now. Changes after shipping can cause delays and re-delivery fees.

Step 2 · Complete

Ready to ship when it reaches our warehouse?

Advance notice will be given before it ships. Please confirm we don't need to hold your order at the warehouse. Storage fees may apply unless previously arranged on your paperwork.

Out of town or won't be there for delivery? Tell us in the comment box below so we can try to accommodate. Once you confirm, our drivers start their cross-country route — additional fees will apply if you confirm and then need to change the delivery. The full delivery details are in Step 3 below.

Ready — ship right away. Answered Oct 26, 2026.
3
Step 3 · Required

Important delivery info — read, initial & sign

Finish Step 1 and Step 2 above first — then initial and sign here.
Why we ask you to read this

Your doors are custom crated and semi-built. These are very large, very heavy crates, so they're delivered by specialized carriers who handle oversize freight — not a regular parcel or freight service.

Here's how it works: free shipping is possible because one private driver carries several customers' orders on the same cross-country route. Before that driver ever leaves, we book the load and pay for the trip. Every stop on the route is planned around the others, so when one delivery doesn't happen as scheduled, it doesn't just delay that order — the driver has to haul the crates back, the money we paid for that trip is gone, and a brand-new carrier has to be booked and paid again just for that one order.

We've learned this the hard way. Over the years we've had drivers arrive to no answer, deliveries refused at the door, customers asking a driver who's already in their area to come back next week, and no one home to help unload. Each of those cost thousands of dollars in return trips, re-delivery and warehouse storage — and delayed the customer by weeks. Almost every time, a quick conversation before the order was loaded would have prevented it.

That's why we lay everything out now, before your order ships. None of this is unusual for freight this size — it's simply how specialized delivery works. Read each point, let us know about anything that could affect your delivery, and we'll plan around it together.

  1. 1. Deliveries can happen on weekends, evenings and outside normal business hours

    Our carriers are private drivers who do not work for Gladiator. They run their route around the clock, so your delivery may arrive on a Saturday, a Sunday, or after normal business hours. Please plan to be available whenever the driver is in your area.

  2. 2. I will stay reachable and confirm a time with the driver

    When your order ships we'll post the carrier's information here and email it to you. Reach out to the driver to confirm your delivery window, and keep your phone handy — the driver will contact you with the time they'll be in your area.

  3. 3. The driver cannot push, reschedule or wait

    Each driver carries 7–10 customers' freight at the same time. They cannot move your delivery, reschedule it, or wait out a weekend because the timing isn't convenient. Anything you need (out of town, gate codes, specific days) must be arranged with us BEFORE the order is loaded — use the comment box in Step 2.

  4. 4. Once I confirm "Yes, ship it", I understand Gladiator starts booking and paying carriers for my delivery

    Your "Yes" in Step 2 is our signal to start shipping. We set up your delivery and book a private carrier, and we pay that carrier up front — usually $3,000 to $5,000 per load. The driver then drives cross country to pick up your freight from our warehouse and brings it to you along their route. Because that trip is booked and paid for the moment you confirm, the cost can't be recovered if the delivery doesn't happen as planned.

  5. 5. If the delivery is refused or missed, return and re-delivery fees apply

    If the driver can't deliver as planned — no response, delivery refused, told to come back, or no one available to receive and offload — the freight goes back to the closest warehouse (Florida or California) at the driver's rate of $3.00 per mile. Re-booking a new private carrier takes 1–2 weeks and a $3,000 re-delivery fee is added. These fees are due before re-delivery can be scheduled.

  6. 6. Storage is $250 per week while units wait at the warehouse

    If your order has to sit at the warehouse because of a missed or refused delivery, or a hold that wasn't arranged on your paperwork, storage is $250 per week until the units are delivered.

We'll always do everything we can to get your order to you smoothly and on time. Thank you for helping us keep free shipping possible for every customer.

Sign here
Shipping
Your carrier info
Freight carrier
—
Tracking / PRO #
—
Ship date
—
Est. delivery
—
Important delivery info
Initial & sign in Step 3
  • Deliveries can happen on weekends, evenings and outside normal business hours
  • I will stay reachable and confirm a time with the driver
  • The driver cannot push, reschedule or wait
  • Once I confirm "Yes, ship it", I understand Gladiator starts booking and paying carriers for my delivery
  • If the delivery is refused or missed, return and re-delivery fees apply
  • Storage is $250 per week while units wait at the warehouse

Carrier info will be added here when your unit is completed and before it ships from our warehouse to you. You'll also get an email with the same details.

Key dates
Your order milestones
  1. Order placed
    Jul 6, 2026
  2. Payment cleared
    Jul 12, 2026
  3. Production started
    Jul 17, 2026
  4. Projected arrival
    Oct 23, 2026
    Savannah, Georgia
Production stages
  1. Order Confirmed
    Complete
  2. Materials & Engineering
    Complete
  3. In Production
    Complete
  4. Quality & Crating
    Complete
  5. 05
    In Transit
    In progress
  6. 06
    Arrived — Savannah, Georgia
    Up next
Your order

Where things stand

Six phases from confirmation to the port. Each one lists what happens inside it.

  1. Complete

    Order Confirmed

    • Deposit received and cleared
    • Measurements and specifications confirmed
    • Order released to production
  2. Complete

    Materials & Engineering

    • Shop drawings engineered to your openings
    • Aluminum extrusions sourced and cut to length
    • Glass specified and ordered
    • Hardware, rollers and seals allocated
  3. Complete

    In Production

    • Frames machined and corners welded
    • Glass fabricated, sealed and glazed into panels
    • Thermal break and weather seals installed
    • Powder coat applied and cured
    • Hardware fitted and panels hung
  4. Complete

    Quality & Crating

    • Water, air and operation testing
    • Final adjustment and alignment
    • Cleaned, detailed and photographed
    • Built into a custom wood crate
    • Loaded and secured for shipping
  5. 05Happening now

    In Transit

    Your crate is on its way. This leg runs on the carrier's schedule and is the part of the journey we control least.

    • Shipment departs
    • In transit
    • Shipment arrives
  6. 06Up next

    Arrived — Savannah, Georgia

    • Shipment arrives
    • Trucked to our warehouse to unload
    • Our team messages you with carrier info and next steps
Your door documents

Install guides & specs

Your door-specific documents are being matched to your order.

Your install guide and specs will appear here as soon as your order details are matched. Need them sooner? Email support@gladiatorwindowanddoors.com.
Email us
Important information

Delivery guide

Please review before your shipment arrives. Preparation prevents delays, extra fees and denied insurance claims.

Delivery coordination

We will contact you by email before shipment to arrange your delivery date and time. You (or your authorized representative) must be on site at delivery with the means to offload the freight.

Additional fees apply if you are not present, not prepared to offload, or cause carrier delays. Private carriers bill these back to us and they are passed through to you.

Inspect at delivery

Inspect every unit before the driver leaves and before signing the delivery receipt.

  • Inspect every piece before the driver leaves
  • Note any visible damage on the receipt in detail
  • Photograph any damage immediately
  • Contact us right away. We'll guide you through the claim
Signing without noting damage accepts the freight in good condition and forfeits the ability to file an insurance claim.

Offloading your freight

Your units are large, heavy and semi-built in crates. Drivers do not unload freight. Offloading is your responsibility.

01
Forklift
Recommended

Rent one for delivery day. Fastest, safest and most reliable. Most rental yards do same-day rentals for about $200–400.

02
Piece-by-piece unload
Carrier-dependent

Some carriers allow the crate to be opened and pieces removed by hand. Not always available, so confirm with us first.

03
Local freight terminal

We route the shipment to a nearby carrier terminal. You bring a trailer and the terminal loads your crate.

04
8–10 person lift

Only if you can have 8–10 able-bodied helpers on site at delivery time. It works, but takes real coordination.

Our carriers are national private freight lines. They do not carry lift gates, forklifts or offloading equipment, and drivers are not permitted to help unload.

Transfer of ownership & risk

Once your shipment leaves our dock, ownership and responsibility transfer to you. If there is transit damage, claims must be filed promptly under the carrier's and insurer's policies, and we will support you through the whole process.